HP OpenView Service Desk Technical Consultant - Level 2

Purpose of the job

•	To deliver technical consultancy to a range of customers throughout the UK
•	Responsible for scoping technical delivery project work
•	Present to clients throughout the engagement lifecycle
•	Ability to document a technical implementation to a high specification
•	Ability to train at all levels

To whom Responsible

Technical Consulting Manager

Responsibilities

•	Excellent design and implementation skills with a proven skill in this area
•	Ability to lead projects through design, implementation and support
•	Problem solving skills and excellent documentation skills
•	Ability to continuously self assess key skill area and promote own development
•	Ability to train others in the key skill area

Communications

•	Must be able to present to customers
•	Excellent understanding of the market place
•	Ability to develop customer business
•	Ability to perform pre sales functions as applicable

Technical specifications

•	At least 2 years solid consultancy experience with HP OpenView Service Desk
•	Experience of consultancy in the area of Service Management
•	ITIL accreditation (to at least Foundation level)

Career Progression

Progression to level 3 consultant, providing process consultancy around ITIL, as well as project management of ITIL based Service Management projects.

Salary/Benefits

•	Basic salary TBC
•	Individual performance related bonus scheme
•	Car Allowance of £7,000 per annum, plus business and private petrol expenses
•	5% non contributory pension scheme
•	5 weeks holiday
•	Medical insurance cover for employee, spouse and children up to the age of 18
•	Personal Tax advisor
•	Life Assurance 4 X basic salary
•	Holiday Travel Insurance for employee, spouse and children up to the age of 18

For more information or to apply for this position please email: alicia.cousins@piit.co.uk