Transforming IT Service Delivery and Support to meet identified performance requirements needs expert guidance in a number of key areas. IT transformation requires a range of enabling services that cover technology, processes, people, culture and training.

It is in this phase of the lifecycle where the planned changes are brought to life. Work gets done, change becomes reality, chasms are crossed and performance transforms.

Transform is about realisation. Making the changes that are needed to realise the potential improvements in performance and delivering the identified cost savings.

Partners in IT Transformation Services are:

•	Activation of IT Service Management Review plans and solutions
•	ITIL Process implementation
•	Service delivery and support process refinement and benchmarking
•	Service aligned management systems for:
	•	Applications
	•	Transactions
	•	Web Services
	•	Enterprise Systems
	•	Networks
•	Asset discovery
•	Business service visualisation

Some examples here include:

•	Implementing a Service Desk using the Alignability Process Model.
•	Application Management and dependency mapping
•	Automated alerting and notification