Partners in IT’s subscription services deliver a cost effective, controlled route to ITIL compliance and highly effective service management.

People, processes and technology are the keys to successful service management.

Technology The subscription service is based on HP’s enterprise class Service Desk and Service Centre technologies.

Process Partners in IT uses the Alignability Process Model (APM) to rapidly deliver generic best practice ITIL processes.

People Tightly integrated APM processes and HP technology enforce the ITIL process; ensuring people comply at all times to deliver sustainable service management improvements.

The subscription service offers organisations low cost access to enterprise class technology and ITIL processes. A multi-tier adoption level allows organisations to evolve towards complete ITIL compliance without requiring constant technology refresh.

Partners in IT Subscription Service Desk is proven to dramatically reduce the cost of ownership of a full ITSM solution over its lifetime - while delivering a quantifiable improvement in the quality of service to the business.

Partners in IT offers six levels of functionality:

Call Logging Requiring no process implementation, call logging allows helpdesk users to log and track calls. This entry level system forms the basis of a future ITIL implementation.

HelpDesk Implementing incident, problem and configuration management ITIL processes. Helpdesk users, problem managers and configuration managers can manage helpdesk incidents and configuration management.

Service Desk - Level 1 Provides a full service desk and Incident Management process with basic Configuration Management Database(CMDB) Solution implemented provides a service desk for full incident logging against basic SLA's.

Service Desk - Level 2 In addition to level 1, the full Problem Management process is implemented. Basic Change Management is also provided in order to maintain the CMDB. The Service Level Management process is further enhanced to enable service definitions with CI dependencies.

Service Desk - Level 3 The full Service Support processes are implemented in all of the defined areas such as Service Desk, Incident, Problem Change, Configuration, Release, and Service Level Management. A detailed CMDB is also created to make use of the provisioned processes.

Service Desk - Level 4 For customers who need the full ITIL process portfolio - including Service Delivery processes that demand engagement with the business to address full Service Level Management, Capacity Management, Availability Management, Continuity Management, and Financial Management.

The subscription service provides:

•	Fixed price access to enterprise class technology.
•	Highly available infrastructure with full disaster recovery.
•	ITIL consultants with blue-chip experience to ensure rapid implementation.