Partners in IT’s subscription services deliver a cost effective, controlled route to ITIL compliance and highly effective service management.

Real time system and infrastructure monitoring is becoming increasingly important to deliver high availability business applications 24x7.

Enterprise Class Technology Based on HP OpenView, the subscription service provides real time event monitoring across diverse networks and application infrastructures.

Integration Seamless integration with HP Service Centre/Service Desk technology ensures real time change management is synchronised with event monitoring.

Proactive Service management experts continually fine tune the Service Management tools to maximise investment.

The subscription service offers organisations low cost access to enterprise class technology and real time event management to improve the availability of business critical services. A flexible subscription model ensures the solution can be delivered to reflect an organisation’s specific requirements.

Partners in IT uses its extensive investment in HP OpenView technology to monitor the infrastructure and provide information to the relevant service/support team when an alert occurs. A triage approach prioritises problems and events are automatically logged in the HP Service Centre/Service Desk system.

There are multiple subscription options to support diverse operational requirements:

Subscription Service Organisations subscribe to the highly available infrastructure and undertake their own event monitoring.

Outsourced Service Partners in IT provides 24x7 monitoring across the infrastructure. This option can also be provided as an ‘out of hours’ solution.

Managed Service Partners in IT can offer a managed service hosted within an organisation’s data centre. This can be delivered through a range of options: 24 x 7, out of hours only or business hours only.

The subscription service provides:

•	Fixed price access to enterprise class technology
•	Highly available infrastructure with full disaster recovery
•	Tight integration with Service Management tools to maximise investment