ServiceTalk January 2008

Goverment and compliance might at first glance seem to be simply about avoiding fines. In reality, the two disciplines have much more to offer.

High Risk Activity [ PDF 1.55 MB ]

World Class IT Service Delivery

A series of opinion pieces by Peter Wheatcroft on the theme of world class service delivery.

Issue 1: Don’t Assume ITIL V3 Will Deliver Good Service

Issue 2: Building the Business Case

Issue 3: Compliance and Governance

Issue 4: Turning Bad Users Into Good Customers

Issue 5: Application Lifecycle Management

Issue 6: Is IT Safe?

Research Report

Click on the link below to register for Partners in IT's report on IT Service Management.

IT Service Management - Is it worth the money? [ PDF 121 KB ]

Viewpoint

Click on the link below to register for Partners in IT's Viewpoint articles on best practice in IT Service Management

Partners in IT Approach to Service Management [ PDF 232 KB ]

Why Use A Process Model [ PDF 243 KB ]

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Press Releases

10th March 2008 - NYK Logistics Signs Up for Subscription-based Managed Service from Partners in IT