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HP OpenView Service Desk Adminstration Training

Overview

This course provides hands-on training for the administration of the HP OpenView Service Desk product. Administration covers configuration of the tool, user administration and all tasks associated with the administrator’s console.

Duration: 5 days
Set-up Time: 1 day

Max Attendees: 8

Audience HP OpenView Service Desk Administrators
Candidate Pre-requisites: Basic understanding of Service Management and ITIL
Relevant Certifications None
Course Content
• Introduction
• Technical Implementation
• Interfaces
• Administrator Console
• Business Logic
• Database Rules, User Interface Rules, Actions, Applications
• Data Management
• Templates, Checklists, Fields, Codes, Copy Fields
• Presentation
• Forms, Views, Shortcut Bar, Search, Localised Test, Icons.
• Security
• Roles, Accounts, Auditing, Prevention
• System Settings (System Panel)
• General settings, License, Regional settings, Attachment settings, E-Mail, Report settings
• Integration Methods
• Basic Service Desk Reporting
• Processes and Capabilities
• Organization Management
• Configuration Management
• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Data Exchange


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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