Configuration, Change & Release Management (CCRM)
| Overview | A critical part of any Service Management function is managing changes to the ICT infrastructure. Based on the latest industry standard guidance in the Service Support volume of the IT Infrastructure Library (ITIL), this course provides a practical introduction to the related topics of Configuration, Change and Release Management. The procedures described are also based on the formal standards to be found in BS15000: 2000 and BS5750. Delegates undertake practical case-study based assignments throughout the course. They will develop their skills in different areas, for example they will "build" a Configuration Management Database (CMDB), identify a fail-safe process for handling change requests, define the requirements for a Definitive Software Library and formulate release policies and "roll out" tactics. |
| Duration: | 3 days |
| Audience | Staff who, having completed the Service Management Essentials (SME) training, wish to develop their skills further in the 'Control Processes' elements of Service Support. Staff who are responsible for implementing and managing Configuration, Change and Release Management. Staff whose organisation is affected by either ISO9000/BS5750, BS7799, BSI DISC PD0005, BSI 15000:2000. |
| Candidate Pre-requisites: | None, although we strongly recommend that delegates wishing to attain the CCRM Certificate hold the ISEB Foundation Certificate in IT Service Management. |
| Relevant Certifications | Please note that whilst this course covers some ITIL Service Management material it does not lead to an ITIL Service Management qualification. Instead the course is based on the syllabus of the ISEB BSD Certificate in Configuration, Change & Release Management Essentials. This examination is a 1-hour, closed book, case study based paper. It consists of 10 multiple choise quections and 4 written questions. The exam is available via the ISEB and is not part of the course. |
| Course Content | Introduction and review - Scope, basic concepts and terminology of Configuration, Change & Release (CCR) Management. Their place within Applications and Service Management. Configuration management - Five stages of Configuration Management; planning, identification, control, status accounting and verification. Implementing and maintaining the Configuration Management Database (CMDB). Change Management - Scope, basic concepts and terminology of Change Management. Normal and urgent change process lifecycle including prioritisation, impact assessment and resource assessment. Role of the Change Advisory Board (CAB) and the CAB Emergency Committee. Using Change Models. Change Management and the Development Process. Release Management - Scope, basic concepts and terminology of Release Management. The types of software releases. Setting up a Definitive Software Library (DSL), and the Definitive Hardware Store (DHS). The Process of Release Management, including implementing new hardware and software components. Impact of the Internet on Release Management. Planning for the CCR Function - Managing and Measuring the CCR process. |
Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for
booking or further information.
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