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APM / Service Desk - Problem Management

Overview This course has been designed to satisfy the specific requirements of personnel fulfilling the Problem Manager role

Duration: 0.5 days

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience Problem Managers, System Administrators

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk-through of the processes relevant to the Problem Manager role
Service Desk Training
Discovering Problems
Registering Problems
Monitoring and progressing Problems
Submitting the Problem resolution for Change Management
Closing Problems


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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