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APM / Service Desk - Configuration Management

Overview This course has been designed to provide the process and tool training required by personnel fulfilling the Configuration Manager role.

Duration: 0.5 days

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience Configuration/CMDB administrators, Problem Managers, Change Coordinators

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk-through of the processes relevant to the Configuration Manager role
Service Desk Training
Progressing Work Orders
Completing Work Orders
Creating Configuration Item records
Updating Configuration Item records
Creating Support Contracts
Updating Support Contracts
Creating Supplier records
Updating Supplier records


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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