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APM / Service Desk - Change Management

Overview This course has been designed to provide the process and tool training required by personnel co-ordinating and managing changes.

Duration: 1 day

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience Change Managers, Release Managers, System Administrators

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk-through of the Change Management and Incident Management processes
Service Desk Training
Reviewing Request for Change Support Requests
Creating Change records
Adding Work Orders to Change records
Reviewing Change records
Coordinating Changes
Progressing Change records
Change approval
Deploying Changes
Closing Change records
Coordinating Emergency Changes


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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