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APM / Service Desk - Capacity Management

Overview This course has been designed to provide the process and tool training required by personnel responsible for capacity management.

Duration: 0.5 days

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience Capacity Managers

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk-through of the processes relevant to the Capacity Manager role.
Capacity Utilisation Threshold setting
Capacity Tracking
Service Desk Training
Review Capacity Work Order
Progress Capacity Work Order
Create Capacity Tracking Overview
Update Capacity Tracking Overview
Maintain Capacity Utilization Record
Register Problem


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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