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APM / Service Desk - Alarm Management

Overview This course has been designed to provide the process and tool training required by personnel responsible for managing the service infrastructure within the remit of IT Operations.

Duration: 0.5 days

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience IT Operations personnel

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk through of the Alarm Management process
Service Desk Training
Alarm Handling
Alarm Review
Outage Review


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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