Transforming the performance of an IT service delivery organisation is only the beginning of the journey. Ensuring maximum return on investment means using IT Performance Indicators to maintain newly deployed systems, cultures and processes with appropriately designed controls.

Control mechanisms constantly monitoring, measuring and managing service delivery parameters are vital if deviations from planned objectives are to be captured before performance deterioration occurs. Controls need to be couple to manpower planning, service support and skills training activities so that service delivery and service effectiveness levels are maintained regardless of organisational workload.

Many organisations build business cases for justifying the purchase and implementation of technology, but rarely measure the results achieved and the business case is often forgotten.

Control is about making sure that value is realised and maintained.

Partners In IT provide a range of Control services that facilitate:

•	Monitoring Return On Investment criteria
•	Service Delivery and Support process enforcement
•	Organisational cultural alignment
•	Training plans
•	Management control dashboards
•	Continuous Service and Support improvement