Once systems, processes or other organisational changes are implemented it is vital that the value of those changes is maximised throughout their lifecycle. The length of that lifecycle is typically longer than organisations plan for.

Experience has shown, after a system has been implemented and once maximum value has been achieved, which can be a long time after go-live, attention drifts elsewhere and the value of the solution declines significantly. Upgrades fail to materialise, technology moves-on and the system falls into disrepute.

Partners in IT works with many organisations in the ‘Waste and Replace’ stage of IT Service and Support which often means that the money spent at the beginning of a project will be spent again.

There are two key issues driving this:

•	The reality of the cost of ownership of enterprise class software
•	Staying at the top of the technology value curve – achieving best practise and staying there.

As an alternative to purchasing a new IT support software solution, Partners in IT provide a Managed Service that allows customers to gain maximum value from their investment with no capital outlay. This means Managed Services clients have access to the latest technology and can spend time focusing efforts on business imperatives rather than maintaining and running IT support tools.

Partners in IT Managed Services:

•	Progressively develops the system technology and it’s usage
•	Continually improve value
•	Protects Investment in technology
•	Training
•	Support
•	Consultancy
•	Process outsource
•	Monthly system Health-checks

Partners in IT provide a range of managed services that have been developed over the course of many years. There are a range of predefined managed service contracts from simple telephone based support contracts to a 24x7 manned helpdesk service.