HP Premier Platinum Implementation Partner

Partners in IT was one of the first companies to achieve the premier platinum standard, which is the highest standard of accreditation for HP OpenView partners.

Partners must excel in consulting and implementation in order to achieve accreditation. The Partners in IT team of HP Software sales and technical professionals is committed to delivering best-in-class services and support, meeting and exceeding customer expectations.

Technical staff complete comprehensive solution training to attain the prestigious certified consultant status for the extensive HP OpenView portfolio.

Partners in IT maintains a close, long-term relationship with the sales teams and marketing teams and actively participate in new product and program development activities.

HP Services Value Integrator (SVI)

Partners in IT is an accredited SVI Partner, and was chosen to pilot the scheme when. HP set-up the SVI program in 2000 in order to control and authorise certain partners to provide customer support of HP OpenView products.

HP assesses and regularly audits SVI partners on their ability to provide consistent high quality customer support. The SVI program provides customers with more choice and closer links with partners who understand the customer environment and have a closer relationship than HP could typically provide.

Our support customers’ benefit from access to our highly accredited HP OpenView consultants for support issues and if a call should require escalating to the supplier, Partners in IT have direct access to the HP OpenView Competency Centre within HP. This ensures the responsiveness that businesses today demand.

Member of the itSMF

Partners in IT is a member of the IT Service Management Forum and promotes the use of best practise in service management based on the ITIL guidelines.

As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting Best Practice IT Service Management become more apparent. The itSMF is the only truly Independent and Internationally recognised forum for IT Service Management Professionals worldwide.

Member of the HelpDesk Institute

HDI is the leading authority on all help desk and IT support related issues. We provide answers to personal development or business improvement needs, for both internal and external support operations.

Through the HDI, Partners in IT keep their professional skills and industry knowledge up-to-date, network with their peers, share ideas and debate current issues; providing a vital contribution to defining industry standards, shaping the industry and influencing change.